[Knowledgebase] Recently Updated Articles

I want to restrict access to certain areas of my web site to authorised users only

Fri, 29 May 2009 08:40:03 GMT

There are two ways of doing this.
The first and simplest way is to use the "Protected directories" feature in the control panel (recommended for normal users).
The second and more advanced way is to upload pre-generated .htaccess and .htpasswd files to the directory which you want to protect. If you are unable to generate these from your end, please contact Support and we can help you generate these files.

When I try signing in, I get an "Access Denied" message

Fri, 29 May 2009 08:39:14 GMT

This happens when you try to log in with the wrong password 3 times in succession. The control panel locks your account as a security precaution.
Please contact Support in order to have your account unlocked.

I would like to change ownership of my domain name. Can I do this

Fri, 29 May 2009 08:38:01 GMT

Ownership of all domain names can be changed easily, with the exception of .AU domain names.
.AU domain names cannot be freely marketed or sold.
Please contact Support if you wish to change ownership and we will guide you through the process.

Conditions under which a the licence (ownership) of a .AU domain can only be transferred
The Registrant sells part or all of their business operations or assets to the proposed new Registrant, and the Deed of Sale includes the transfer of the domain name licence.
The Registrant assigns part or all of their intellectual property rights to the proposed new Registrant, and the Deed of Assignment includes the transfer of the domain name licence.
Where the Registrant is a legal entity, the Registrant is liquidated or enters into administration and the liquidator or administrator authorises the transfer of the domain name licence to the proposed new Registrant.
The Registrant and the proposed new Registrant are legal entities belonging to the same group of related entities, eg. where a parent company transfers its domain name licence to a subsidiary.
The Registrant is holding the domain name licence in their capacity as an agent of the proposed new Registrant, and at the time of registration the Registrant had entered into an agreement to transfer the domain name licence to the proposed new Registrant at a future date, eg. where a web designer, ISP, lawyer, accountant or other service provider registers a domain name on behalf of a client.
Where the Registrant is an individual, the Registrant dies or becomes insane and the executor or power of attorney authorises the transfer of the domain name licence to the proposed new Registrant.
A competent arbitrator, tribunal, court or legislative body orders the Registrant to transfer their domain name licence to the proposed new Registrant, eg. in the case of a proceeding under the .au Dispute Resolution Policy (auDRP).
The Registrant has entered into an agreement to transfer their domain name licence to the proposed new Registrant in settlement of a dispute between the parties, and the Deed of Settlement includes the transfer of the domain name licence, eg. where a trade mark infringement dispute is settled out of court.
AND if the proposed new Registrant is eligible for the domain under auDA policy.

How do I redelegate my domain name to point to Horizon Hosting

Fri, 29 May 2009 08:37:34 GMT

You need to log into your account at your registrar whom you purchased the domain through, and setup the nameservers for the domain to point to ns3.horizonhosting.com.au, and ns4.horizonhosting.com.au. If you purchased your domain through a web hosting provider, please contact them for your login details.
Feel free to contact Horizon Hosting support should you need assistence with the redelegation.

My email does not work

Fri, 29 May 2009 08:36:20 GMT

This can be any one of the following symptoms:
My mail client is reporting problems with authentication or rtcp hosts.
Sending of test mail in Outlook or Outlook Express fails.

Please check that your email client is setup correctly by using the following details:

POP3 server: mail. (eg mail.example.com.au)
SMTP server: mail. (eg mail.example.com.au)
Username: username@ (eg joe@example.com.au)

VERY IMPORTANT!
Also make sure that you have enabled authentication for the outgoing mail server (SMTP server). This option is labelled differently for various mail clients. A partial list is below:
Outlook and Outlook Express: "My server requires authentication"
Thunderbird: "Use name and password"

Please check the above before proceeding

Optus and Bigpond are known to block port 25 which is necessary for sending mail through Horizon Hosting.
Please refer to the following two URLs describing the issue.
For Optus users
http://www.optusnet.com.au/help/dsl/faqs/email#port25
For BigPond users
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/stdadp.php?pfaqid=5562

There are two solutions to this problem. The first and easiest is to use Optus/Bigpond's SMTP servers to relay your mail through. Simply set the SMTP server in your email client to the appropriate server:
mail.optusnet.com.au
mail.bigpond.com

The second solution is to remove the port blocking. Only Optus allow you to do this. Please refer to the Optus link above.

What kind of spam protection do you provide

Tue, 30 Dec 2008 23:02:16 GMT

We implement Spamhaus's DNSBL (SBL+XBL). These work by bouncing back spam from known spam sources before it even touches our mail servers. For detailed information on how these work, please visit the Spamhaus website. We also provide you with Spamassassin which you may optionally use in addition to the DNSBLs. Intelligent heuristics ensure that spam is flagged and legitimate mail passes through unhindered.

What payment methods do you accept

Wed, 05 Nov 2008 06:45:25 GMT

We accept Visa, Mastercard, Bankcard, business cheques, and direct credit. Credit card is the preferred method of payment.

When will I be billed

Wed, 05 Nov 2008 06:45:05 GMT

If you signed up on the 14th of the month, you will be billed on the 14th of the following month. Your billing date will always be on the same date of the month which you signed up on.

Where do I upload my web site files to

Wed, 05 Nov 2008 06:44:23 GMT

When you FTP into your directory, you should see a httpdocs directory. Place your files in there.

Unable to log in via FTP. Connection times out when trying to get a directory list

Wed, 05 Nov 2008 06:43:26 GMT

Make sure you are logging in using "Active" mode instead of "Passive" mode.